ABOUT US

www.personalsafetysite.com is the online division of the "Personal Safety Shop". We carry a full line of personal, home and vehicle safety products. Our companies’ goal is to equip people with effective tools to begin fighting the war on crime. Our products make every effort to empower people with the ability of protecting themselves in any threatening situation.
We are proud to serve Augusta, Georgia and the C.S.R.A with our local programs

SHIPPING POLICY
All Orders of 50.00 or more include free shipping unless otherwise indicated on that products page.
Most orders are shipped within 24-hours after placing your initial order mon-fri. Pending payment verification.
From time-to-time when an manufacturer is out-of-stock of an particular item, we will attempt to obtain that item from an 3rd
party distributor, this may result in that item shipping separately, if that is the case we will notify you by e-mail.

Orders outside the United States will require EXTRA shipping charges, we will e-mail them to you for you to accept or decline.

Special order items, like our High-End knifes are subject to inventory limitations. If you placed an order for an item that becomes "out-of-stock", we will NOT charge your credit card. And will notify you as soon as the item becomes available.

Once your order ships, you will receive a shipment confirmation via email, which will provide your tracking number and scheduled delivery date. If you place your order by mail, phone, or fax, and do not wish to provide your email address, please feel free to contact us for your tracking number.

SECURITY SYSTEMS
Some items such as vehicle security systems and our G.P.S systems require the customer to install them into their vehicle,
we cannot offer any technical support nor can we be held responsible for any damage that the customer may inflict on their vehicle. Please read the installation manuals that come with these products and if you have any questions please call
the technical support numbers provided with the products. All our vehicle security systems are high-end products from reputable manufactures, we are confident in their ability to assist you.
If you are not confident in your ability to install your new system, you can check your local YELLOW PAGES for a qualified installer in your area.

REFUND POLICY (TERMS OF SERVICE AGREEMENT)
Refund Policy . If a product purchased is defective or not to Buyer’s satisfaction, Buyer can return the product in its original condition within 21 days of receipt, Prior to sending the item customer must meet all requirements of the return policy guide lines in sec.(9A) then obtain an RMA number and send the product to the following address: P.O box 2143 Hephzibah G.A 30815. In such event, Company shall provide Buyer a credit for other purchases from the Site (less shipping and handling charges incurred). This Section 9-(9A) sets forth Buyer’s sole and exclusive right to refund.
(9A) RETURN POLICY GUIDE LINES :
Contact us by email for an RMA (Return Merchandise Authorization) number. Please provide your name, order number(s), the date of your order, the date you received your order (Please re-print or forward us the order confirmation we e-mailed to you after your initial order). Please be specific about which items you would like to return, a telephone number in which we can reach you, and the reason for return.

Returns must be postmarked within 21 days of delivery date. You can check with our offices about what date we have on file for your order. Any returns Post-Marked after 21 days will only be considered for on-line purchases credit only.

Product(s) must be returned in resalable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. Remember you must include all support material that was contained within your product.

The customer is responsible for all return shipping charges, unless it is agreed that personal safety site was solely responsible for error for which is the sole reason for the return of an item. In which case prior authorization must be given before shipment.
Please send your return via UPS or FED EX since these methods are easily traceable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customer’s responsibility to make sure the return gets to us.

Returns can be sent to:
Personal Safety Site
ATTN: Returns (RMA #)
P.O box 2143
Hephzibah G.A 30815